Shipping Policy
Quick and Convenient Shipping
Order Confirmation: Ensure a valid email address is entered during checkout. Orders are verified and approved before processing. Once approved, you'll receive a confirmation email from our secure payment server. Shipped orders will include an email with your tracking number(s) and contact details for the shipping carrier.
Shipping Times: During the holidays, shipping times may fluctuate due to increased carrier demand, potential weather delays, and capacity issues at our partner manufacturers' warehouses. Please anticipate a little extra time for your items to safely reach their destination.
Address Changes: Carefully verify your shipping address before placing an order. While we aim to adjust addresses prior to shipping, we can't guarantee changes can be made without incurring fees. Carriers often impose reconsignment fees of up to $250 once the order has left the manufacturer.
Payment Methods: We accept all major credit and debit cards, including VISA, MasterCard, Discover, American Express, Google Checkout, PayPal, and personal/business checks in U.S. funds. Unfortunately, we cannot accommodate COD orders.
Credit Card Orders: For VISA, MasterCard, and Discover orders, the shipping address must match what’s on file with your card issuer. American Express orders can only be shipped to the billing address.
Shipping Fees: Shipping fees vary based on the brand purchased and are non-refundable.
WE SHIP
We know how crucial it is for your order to arrive quickly and safely. That's why we collaborate closely with our brand partners to ship every order promptly and efficiently. To achieve high standards, our partners ship directly from their warehouses across the U.S., giving us the flexibility to deliver your items promptly and help you build your dream home faster.
SHIPPING LEAD TIMES BY BRAND
Examples:
ZLINE Kitchen and Bath: 7-10 Business Days with Curbside Delivery
*All products are subject to a shipping fee.
We ship exclusively to the contiguous 48 United States. For locations beyond this range, like Alaska, Hawaii, or Canada, we can collaborate with private parties or shipping proxies, provided these arrangements are made in advance by the customer. Please note that returns won't be accepted for shipments sent outside our regular shipping area.