Fantastic hood! I had an initial motherboard burnout that was really helpfully and quickly resolved (Mckenzie N.). We got the thirty inch PLFW 115. This thing extracts a massive amount of air and is worth the extra bucks from cheaper versions.
I called a couple of weeks ago letting customer service know that one of my filters would not lock in. It had not spring tension. She said she would send me a shipping label to return it. Never received the label.
I called and told them I needed to have my vents fixed and there was no hesitation in getting them fixed - the process was easy and effortless!
Received the replacement parts that were needed. Very timely as well!
sent the wrong driver and I'm still communicating and trying to get the replacement. TAKING MUCH TOO LONG!