- Description
- Shipping & Return Policy
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Discover the Ultimate Kitchen Experience with ZLINE in Salt Lake City
Transform your culinary space into a masterpiece with the exclusive ZLINE Kitchen Packages, available only at our Salt Lake City showroom. As the sole authorized ZLINE dealer in Utah, we invite you to explore an unparalleled selection of appliances that blend superior performance with exquisite design. Whether you’re renovating or building from scratch, our expert team is ready to help you create the kitchen of your dreams.
Our showroom in Salt Lake City proudly showcases ZLINE’s innovative range of kitchen solutions, featuring diverse sizes, finishes, and accents tailored to your unique style. With a commitment to quality and craftsmanship, ZLINE ensures that every appliance not only meets your functional needs but also enhances the aesthetic appeal of your home.
Visit us today in Salt Lake City to experience firsthand the elegance and efficiency of ZLINE appliances. Let us guide you in selecting the perfect kitchen package to elevate your cooking experience and add value to your home.
Join the many satisfied homeowners who have chosen ZLINE for their kitchen transformations. Our Salt Lake City location is conveniently situated to serve all of Utah, making it easy for you to see why ZLINE is the preferred choice for discerning customers.
For more information or to schedule a personalized consultation, contact us or visit our Salt Lake City showroom today. Experience the best in kitchen design and functionality with ZLINE and turn your dream kitchen into reality.
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Every order ships free, direct from the manufacturer's warehouse. Here's what to expect between checkout and the day your appliance arrives — and what to do if something isn't right.
Shipping
Shipping is free on every order. The price you see at checkout is the price you pay: no freight charges, no handling fees, no delivery surcharges.
Most orders leave the manufacturer's warehouse within 7–10 business days, with transit time on top of that. You'll get a confirmation email once your order is approved, and a second email with tracking the moment it ships. We deliver to the contiguous 48 states.
Large appliances arrive by freight with free curbside delivery. The carrier calls ahead to schedule a window, then brings the pallet to your curb or the end of your driveway. Curbside stops there — drivers don't carry units indoors, unpack them or install anything — so it's worth lining up a second pair of hands before your delivery window opens.
On delivery day
Take ten minutes before the driver leaves. Walk the pallet and check every side of the carton for crushing, punctures or water staining. If you see anything, write "damaged" on the carrier's receipt before you sign — a clean signature on a damaged shipment is very hard to walk back.
Then unbox and test the unit the same day, even if your install is weeks out. Damage deadlines are short and they start at delivery: ZLINE within 24 hours for concealed damage, Proline within 5 business days. Both require photos.
If something's wrong, stop there. Once a unit is installed it can't be returned or exchanged, even if it arrived damaged. Email us first and we'll arrange a repair, replacement or full refund at no cost to you.
Hold on to the box, foam, hardware, filters, manuals and packing slip until you're certain you're keeping the unit.
Returns
Every return needs to be approved in advance, and the unit has to come back uninstalled, unused and in its complete original packaging.
- ZLINE Kitchen and Bath — return within 30 days of delivery and you'll pay only a flat-rate return shipping fee. Between 31 and 60 days, a 20% restocking fee applies as well. No returns after 60 days.
- Proline — return within 5 days of delivery for a full refund. Through 30 days, a 20% restocking fee plus return shipping applies. No returns after 30 days.
Chimneys, chimney extensions, crown moldings, trim kits, clearance items and custom orders can't be returned unless they arrive damaged or defective.
Approved refunds go back to your original payment method within 48 hours of inspection. Depending on your bank, it can take another 7–10 business days to post.
Questions?
Full terms: Shipping Policy · Return Policy
care@smarthomeluxury.com · (888) 977-8994 · Mon–Fri, 8:30am–5:00pm MST