- Description
- Shipping & Return Policy
- Reviews
Discover attainable luxury right here in Salt Lake City, Utah, with the exclusive ZLINE Autograph Edition Convertible Stainless Steel Range Hood, featuring a stylish Stainless Steel Shell and Matte Black Accents (KB4STZ-30-MB). As the only authorized ZLINE dealer in Utah, our showroom offers you the opportunity to experience this exceptional range hood firsthand. Engineered for culinary excellence, it combines top-tier performance with customizable elegance to elevate your kitchen's ambiance. The Autograph Edition Series not only enhances your kitchen's functionality but also adds a sophisticated touch to your home. Visit our Salt Lake City showroom to explore the unmatched beauty, precision, and quality that ZLINE brings to your culinary space.
Every order ships free, direct from the manufacturer's warehouse. Here's what to expect between checkout and the day your appliance arrives — and what to do if something isn't right.
Shipping
Shipping is free on every order. The price you see at checkout is the price you pay: no freight charges, no handling fees, no delivery surcharges.
Most orders leave the manufacturer's warehouse within 7–10 business days, with transit time on top of that. You'll get a confirmation email once your order is approved, and a second email with tracking the moment it ships. We deliver to the contiguous 48 states.
Large appliances arrive by freight with free curbside delivery. The carrier calls ahead to schedule a window, then brings the pallet to your curb or the end of your driveway. Curbside stops there — drivers don't carry units indoors, unpack them or install anything — so it's worth lining up a second pair of hands before your delivery window opens.
On delivery day
Take ten minutes before the driver leaves. Walk the pallet and check every side of the carton for crushing, punctures or water staining. If you see anything, write "damaged" on the carrier's receipt before you sign — a clean signature on a damaged shipment is very hard to walk back.
Then unbox and test the unit the same day, even if your install is weeks out. Damage deadlines are short and they start at delivery: ZLINE within 24 hours for concealed damage, Proline within 5 business days. Both require photos.
If something's wrong, stop there. Once a unit is installed it can't be returned or exchanged, even if it arrived damaged. Email us first and we'll arrange a repair, replacement or full refund at no cost to you.
Hold on to the box, foam, hardware, filters, manuals and packing slip until you're certain you're keeping the unit.
Returns
Every return needs to be approved in advance, and the unit has to come back uninstalled, unused and in its complete original packaging.
- ZLINE Kitchen and Bath — return within 30 days of delivery and you'll pay only a flat-rate return shipping fee. Between 31 and 60 days, a 20% restocking fee applies as well. No returns after 60 days.
- Proline — return within 5 days of delivery for a full refund. Through 30 days, a 20% restocking fee plus return shipping applies. No returns after 30 days.
Chimneys, chimney extensions, crown moldings, trim kits, clearance items and custom orders can't be returned unless they arrive damaged or defective.
Approved refunds go back to your original payment method within 48 hours of inspection. Depending on your bank, it can take another 7–10 business days to post.
Questions?
Full terms: Shipping Policy · Return Policy
care@smarthomeluxury.com · (888) 977-8994 · Mon–Fri, 8:30am–5:00pm MST